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Frequently Asked Questions

Here at Disaster Restoration Specialists, we get a ton of questions.  Here are some of the most common – complete with answers that can help you get back on your feet sooner:

Is my insurance going to pay for this?

It depends.

You will have to look at your specific homeowner’s insurance policy to see what is covered and what is not.  For example, many policies specifically exclude mold damage, unless you can prove that it was caused by something sudden and specific – like a hurricane or a pipe that burst.

Even if your insurance company does pay for the damage, you will need to meet your deductible before your insurance coverage kicks in.
You will need to take pictures of everything, so that you will have proof of your loss later.  And, you will have to do whatever you can to mitigate the damages until your insurance company can come take a look. 

We specialize in mitigating – or making temporary fixes so that the damage doesn’t get any worse.  If you’ve suffered roof damage from a hurricane, we can install a tarp so that your home is no longer exposed to the elements.  Or, if you’ve just suffered a flood, we can remove the water before mold starts to grow.

How much is this going to cost?

We cannot give you a definitive answer until we see the damage for ourselves. 

For water damage, the cleaner the water is, the better.  If your water line burst and flooded your home with clean water, it is much cheaper to clean up than if your sewer line backed up and flooded your home with sewage.  With gray and black water damage, simply removing the water isn’t enough.  We will also have to remove the bacteria that came with it.

For fire damage, it depends on what the flames attacked – and how much can be salvaged.  Trying to remove smoke damage from all your clothes will likely cost more than cleaning up a fire in your garage.

For wind damage, it depends on how severe the damage is.  Putting a tarp over a few missing roof tiles is cheaper than pulling a tree off your home.

For mold damage, it depends on how far the mold has spread.

Why can’t I just use bleach to get rid of my mold?

Bleach is not registered with the EPA to kill mold for several reasons:

  • Bleach isn’t strong enough to kill mold.  Mold grows quickly, so you need professional cleaning tools to completely get rid of it.
  • Bleach is chock full of water.  Water helps mold grow and thrive.  By pouring bleach onto your mold, you may actually make the problem worse, because the water in it is like food for the mold.
  • Bleach can react with certain types of mold to create a dangerous gas that can lead to serious respiratory problems.

To keep your family and your home safe, let our professionals tackle your mold problem.